Return & Refund Policy
At EA TRADING BV, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund guidelines below:
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Some items, such as Fresh food, frozen items, perishable goods, opened health or safety products; face masks, thermometers, or medical devices etc., are non-returnable.
Return Process
- Submit a Return Request – Contact our customer service at info@ea-tradingbv.com or +31 97005033126 with your order details.
- Approval & Instructions – Once approved, we will provide return shipping details.
- Shipping the Item – Customers are responsible for return shipping costs unless the item arrived damaged or was incorrectly sent.
Refunds & Exchanges
- Refund Method: Approved refunds will be issued to the original payment method within 10 days of receiving the returned item.
- Exchange Option: If you prefer an exchange, we will ship the replacement once we receive the returned product.
- Partial Refunds: Items returned in a used or damaged condition may be eligible for a partial refund at our discretion.
- Restocking Fee: A restocking fee of 10% may apply to certain returns.
Damaged or Incorrect Items
If your order arrives damaged or differs from what you purchased, please contact us within 30 days of delivery. We will arrange a replacement or refund at no additional cost.
Final Sale Items
Certain products, such as custom orders, downloadable items, and clearance goods, cannot be returned or refunded.